BSB40520

Certificate IV in Leadership and Management

Introduction

Are you ready to step up? Ready to make a positive contribution to the culture and success of your workplace? If so, it’s your time to lead; and this qualification gives you the skills, knowledge and confidence to take that step.

Whether you are on the front line, back of house or in a contact centre environment, this course will help you develop and hone the strong foundation you need to grow your career as a leader and manager.

Become an effective leader of successful teams
Create and implement operational and strategic plans
Analyse and manage business risk
Develop and maintain good working relationships with suppliers, clients and your team
Inspire excellence in others
Drive growth for your business and/or expand capacity for your organisation

Plus … this nationally accredited certificate is a great opportunity for organisations to develop their own talent pool, thereby adding value, reducing staff turnover and driving future growth. What’s more, we can tailor packages for organisations wanting to train multiple team members.

Category

Business

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Overview

Leading a team or managing a workplace successfully requires you to do a lot more than simply boss people around.

If you are currently (or are aspiring to) lead and manage teams, supervise staff and/or drive the direction of a business or service-oriented organisation, this qualification is ideal. The skills sets & interpersonal aptitudes that are the focus of this course are transferable across a spectrum of industries, including manufacturing, service, retail, wholesale and contact centres.

In addition to assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams. They may also be required to find solutions to a defined range of predictable and unpredictable challenges and thereafter analyse and evaluate information from a variety of sources.

This course is perfect for businesses and organisations looking to support the continued development of their staff and workforce, allowing promotional opportunities from within. Packages are available for multiple students from the same organisation.

Delivery mode

Online
Full time
Part time
Traineeship

Job roles

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Possible job roles relevant to this qualification include:

Coordinator
Leading Hand
Supervisor
Team Leader

Assessment

Assessment may consist of

written answers to questions
role plays
project
holistic assessment
vocational placement
recognition of prior learning

Evidence may be

written
audio recordings
video recordings
observation
Zoom recording
interview
documents

Entry Requirements

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.

Units

BSBWHS411	Implement and monitor WHS policies, procedures and programs
BSBINS401	Analyse and present research information
BSBTWK401	Build and maintain business relationships
BSBXCM401	Apply communication strategies in the workplace
BSBOPS404	Implement customer service strategies
BSBLDR411	Demonstrate leadership in the workplace
BSBLDR413	Lead effective workplace relationships
BSBHRM413	Support the learning and development of teams and individuals
BSBSTR402	Implement continuous improvement
BSBOPS403	Apply business risk management processes
BSBOPS402	Coordinate business operational plans
BSBXTW401	Lead and facilitate a team

Fees

Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

Fee for Service
Concession
SkillingSA
Smart and Skilled

Duration

Full time – up to 12 months
Part time – up to 24 month

WISE Training Services (previously Access Skills Training) was the best experience for me, and the best thing that I could have done.

Course Participant Kylie

Completed Cert IV in Disability with WTS (previously AST) online, trainers were extremely helpful and the online portal was easy to navigate. Would highly recommend WTS.

Course Participant Emma

Thoroughly enjoyed completing my cert 3 and 4 in disability with WTS (previously AST), and am now working in a very rewarding career.

Course Participant Joanne

I never had any problems communication with my trainer and they were always helpful and supportive! Thank you for believing in me but most importantly helping me believe in myself!

Course participant Crystall

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