CHC22015

Certificate II in Community Services

Introduction

Serving the community is more than a job, and passionate, committed community services workers are more than mere employees. They are game changers.

If this is you, you’ve come to the right place. Here is where you start to build the skills and experience needed for a successful and fulfilling career. Now is when you start to make a difference … to yourself and others.

Typically, there are two major pathways stemming from this qualification. You can use it as a bridge to further study (a Certificate III or IV) or as a pathway into volunteering and other support roles within the sector.

As awareness grows, attitudes shift and the community’s needs grow ever more complex; savvy and compassionate community service workers will be needed more than ever. This course helps to get you in on the ground floor, and from there, kickstart a rewarding career.

Category

Community Services

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Overview

Do you see yourself working in a community environment or local organisation? Do you enjoy supporting others? If so, a career in community service beckons.

This qualification is your gateway to a variety of entry level roles in the community sector. It targets the skills, knowledge and interpersonal qualities you need to work in person-centred, service-oriented settings.

Your training will have a broad based focus, with an accent on:

Team building skills
Workplace health and safety knowledge
Mandatory reporting
Fundraising and other events (BBQs, seminars, etc)
Safe food handling
Working with diverse communities

The course concludes with a simulated work placement involving fundraising for a real community organisation.

Graduates of this nationally accredited Certificate II can move into roles where they provide a first point of contact and/or directly assist individuals in meeting their immediate needs. At this level, people typically work under the direction of others, with both direct and indirect supervision.

Delivery mode

Blended
Full time – up to 6 months
Part time – up to 12 months
Traineeship

Job roles

Occupational titles may include:

Assistant community services workers
Contact officers
Customer service staff
Support worker

Assessment

Assessment may consist of

written answers to questions
role plays
project
holistic assessment
vocational placement
recognition of prior learning

Evidence may be

written
audio recordings
video recordings
observation
Zoom recording
interview
documents

Entry Requirements

There are no prerequisites for this course.

All students will engage in a language, literacy and numeracy (LLN) activity to evaluate potential support requirements. Students who are funded are required to complete an alternative and similar activity.

Units

Course consists of 9 units … 5 core units and 4 electives. Assessment activities will include a holistic assessment.


CHCCOM001	Provide first point of contact
CHCCOM005	Communicate and work in health or community services
CHCDIV001	Work with diverse people
HLTWHS001	Participate in workplace health and safety
BSBWOR202	Organise and complete daily work activities
CHCCDE003	Work within a community development framework
CHCVOL001	Be an effective volunteer
FSKDIG001	Use digital technology for basic workplace tasks
SITXFSA005	Use hygienic practices for food safety

Fees

Fees vary due to government funding options available for some courses. Please contact us to confirm course fees.

Options may include:

Fee for Service
Concession
SkillingSA
Smart and Skilled

Duration

I wanted a change of careers and WTS (previously AST) was the best experience for me, and the best thing that I could have done. WTS went above and beyond to find a course that suited my needs, the enrolment process was a breeze and I was supported through the process. Starting a course as an adult was very nerve racking, but the trainer I had ensured every single students needs were met and catered his teaching style to suit their needs, a very inclusive organisation and a very safe environment to be in.

Course participant Angie

I never had any problems communication with my trainer and they were always helpful and supportive! Thank you for believing in me but most importantly helping me believe in myself!

Course participant Crystall

Thoroughly enjoyed completing my cert 3 and 4 in disability with WTS (previously AST), and am now working in a very rewarding career.

Course Participant Joanne

I would highly recommend WTS (previously AST) and if I decide to do more study I will definitely be using WTS.

Course Participant Heidi

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